Quick answers about eSIMs, plans, activation, usage, billing, and support — all in one place.
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General Questions
What is an eSIM?+−
An eSIM (embedded SIM) is a digital SIM built directly into your device. It allows you
to activate a mobile data plan without inserting a physical SIM card — ideal for
travelers.
eSIM is supported on most modern smartphones and tablets released after 2018, including:
• iPhone XS and newer • Google Pixel 3 and newer
• Samsung Galaxy S20 series and later • Many recent iPads, Windows laptops,
and smartwatches
No. While both provide mobile connectivity, eSIM is digital and embedded in the device —
you activate it via software (QR code or app) instead of inserting a card.
Plans & Pricing
Are all eSIM plans prepaid?+−
Yes. Every plan is fully prepaid — no contracts, no monthly billing surprises, no credit
checks.
Do data plans expire?+−
Yes — each plan has a validity period (e.g. 7 days, 15 days, 30 days) that begins either
at purchase or at first activation (depending on the specific plan).
Can I top up an existing plan?+−
Yes — many plans allow topping up data or extending validity directly from your account
or app before the current plan expires.
Activation & Usage
How do I install and activate an eSIM?+−
1. Purchase your plan
2. Receive QR code via email or in your account
3. Go to Settings → Cellular/Mobile Data → Add eSIM
4. Scan the QR code and follow on-screen instructions