Information Collection

This privacy policy aims to provide you with information on how Mapians collects and processes your data through this website and platform, including any data you may provide when you:

• Sign up for our services
• Purchase a product or service
• Participate in a promotion or referral program
• Download and use our mobile application

Data Protection & Sharing

We do not sell or rent your personal information. We may share your data with:

• Service providers who assist us in operating our website and conducting our business
• Legal authorities if required by law or to protect our rights
• Our trusted partners for service delivery in specific regions

Security Measures

We implement appropriate security measures including encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction.

Policy Updates

We may update this policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'll notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

1. Service Provision

Mapians shall use reasonable endeavours to:

• Provide customers with access to the Mapians web portal and mobile application
• Enable customers to purchase and activate eSIM data plans for supported destinations
• Maintain service availability and reliability in accordance with industry standards

2. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information during registration
• Keeping their account credentials secure and confidential
• Ensuring their device is eSIM compatible and unlocked
• Using the service in compliance with applicable laws and regulations
• Providing valid payment information for purchases

3. Service Suspension & Termination

Mapians may suspend or terminate access to services if:

• The customer breaches any provisions of this agreement
• Mapians reasonably suspects fraudulent or improper use
• Directed by network operators or regulatory authorities
• For maintenance or security reasons

Agreement Acceptance

To access the Application, it is essential that you acknowledge and accept our Terms and Conditions of Use. By doing so, you demonstrate your understanding and agreement with these terms. If you disagree with any of these conditions, we kindly request that you refrain from using the application.

Additional Terms

There may be additional terms and conditions or documents that are periodically shared on the Application. These supplemental materials are just as important as the Terms and Conditions mentioned above and should be considered as an integral part of your agreement with us.

Updates & Changes

We have the authority to make changes or updates to these Terms and Conditions. We will keep you informed about any modifications by updating the "Last Updated" date. It is your responsibility to regularly review these terms to stay informed of any changes.

By continuing to use the Application after revised Terms and Conditions are posted, you will be automatically subjected to and considered fully informed about any changes that have been made.

Jurisdiction & Compliance

Our top priority is to ensure that our service complies with all applicable laws and regulations. The use of our application is strictly intended for individuals and entities in jurisdictions where it aligns with legal requirements. We strongly advise against using our service in any jurisdiction where it would be considered unlawful.

Registration Methods

You can conveniently register through:

• Our user-friendly website
• The Mapians mobile application
• Through trusted partners or agents

Required Information

To fully enjoy the benefits of registration, customers are asked to provide:

• First and Last name
• A verifiable email address
• Country of residence
• Payment information for purchases

Providing this information is voluntary but necessary for service delivery.

Agreement Acceptance

To register for the service, customers must accept both the General Terms and Conditions, as well as the Privacy Policies. This ensures customers are fully informed about their rights and responsibilities while maintaining their privacy and data security.

2.1. Plan Availability

Mapians may limit the availability of plans to specific countries. Our website, mobile app, and trusted partners are equipped with easy-to-use search and purchase functionalities, allowing you to explore, select, and buy the perfect plan that suits your needs.

2.2. Device Compatibility

When customers choose to purchase our Service, they confirm that they already possess an unlocked and eSIM-compatible device, as this is a necessary requirement to fully enjoy the benefits of our Service.

2.3. eSIM Download & Management

After making a purchase, it is important for customers to download the eSIM onto their device. This step ensures that the data plans are properly configured according to your order specifications.

The eSIM remains on your device even after your credit has been used up or your plan has expired. Customers have the flexibility to remove the eSIM in their phone settings, but we recommend keeping it until the plan is fully utilized or expired.

2.4. Activation Process

To enjoy our services, customers need to download the eSIM onto their device and activate the data plan. A stable internet connection is essential for a smooth downloading and activation experience.